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Showing posts from March, 2012

client discussions

Sorry for the infrequent posting, when I do end up getting downtime, I try and stay away from computers. Still backed up on questions - on to the December 2011 questions...




When you encounter errors during your testing, how do you address it to the client in a nonconfrontational manner? As gentle as I try to be, as non threatening and polite as I try to phrase any questions, it's still always a difficult topic to breach with clients and some people get defensive(yelling, being generally dismissive, or sometimes shutting down conversation completely!). Since this is anonymous I don't feel the need to be modest...I can't help thinking that part of this problem is I happen to be pretty cute and the menfolk don't like looking incompetent in front of the hot auditor lady. It's hard because sometimes I find myself playing dumb and speaking in a lower tone as to not come off aggressive or condescending in any matter and still be able to get the information I need, but hone…